TERMS & CONDITIONS
Last Updated: November 18, 2023
Before making any purchases on our website (www.luxymcandlesupplier.com) on the USA side or www.luxymcandlesupplier.ca on the Canada side, please carefully review the following terms and conditions, especially if you are a customer from the USA choosing not to fulfill orders from our Canadian warehouse (Canadian side).
**1. Ordering and Fulfillment:**
- Customers from the USA can opt for fulfillment from either our USA or Canadian side.
- If a customer from the USA prefers not to fulfill orders from our Canadian warehouse, they should explicitly select the appropriate option on our website.
**2. Inventory Limitations:**
- Please be aware that once an item is sold out in the USA, customers will be unable to purchase that specific item. If desired, customers can explore purchasing the item from our Canadian website (www.luxumcandlesupplier.ca).
**3. Tax and Duties: Ship from Our Canadian Side**
- Tax duties may apply based on the destination country.
- All prices displayed on www.luxymcandlesupplier.ca are net of any sales, use, excise, value-added, and similar taxes imposed by any governmental authority. Customers are responsible for paying all such taxes or charges associated with their purchase.
- LuxyM operates under the domain www.luxycandlesupplier.com, and customers are encouraged to make all purchases through this website.
- Customers wishing to purchase items from our Canadian warehouse should visit our Canadian website at www.luxumcandlesupplier.ca.
**6. International Shipping Charges:**
- International shipping charges, broker's fees, consular fees, and customs duties are the sole responsibility of the customer. These charges are not included in the product prices on either side.
By utilizing LuxyM sites, you agree to comply with these terms and conditions. LuxyM reserves the right to modify or update these terms without prior notice.
If you have any questions or concerns, please contact our customer support team
Thank you for choosing LuxyM!
Order Cancellations or Changes Order cancellations
Order Cancellations or Changes Order cancellations or changes can only take place before an order is shipped from one of our locations. In order for a successful order change or cancellation to take place, the customer is responsible for contacting LuxyM and in turn receiving a confirmation of the order cancellation or change. If a confirmation is not received the order may not have been changed or canceled. LuxyM is not responsible for the processing of any order cancellation or change unless an authentic written/typed confirmation is sent from a LuxyM representative and this confirmation can be authenticated by LuxyM
Purchasing Out of Stock Items or Pre-Ordering Items
Customers may in most cases purchase items that are not currently in stock on LuxyM shop. These transactions are considered to be Pre-Ordered Purchases to be released and shipped on the estimated availability date listed on the individual product. All items in the shopping cart are configured and priced to be shipped together. If any cart or invoice contains an Out of Stock or Pre-Ordered item the whole order in its entirety will not be shipped until the Pre-Ordered Item becomes available. If you would like for items to be shipped separately we recommend placing multiple orders with the pre-ordered items in their own cart. We have the right to bill for extra shipping charges if you wish to have the in-stock items shipped separately from their pre-ordered items if they were placed on the same order.
Shipping Terms and Conditions
In order for us to offer the best and most competitive prices for our customers, we have the following shipping terms and conditions:
Orders taken on Saturday and Sunday will not be processed until Monday morning. We strive to fit all your purchased contents into one box in a neat and secure fashion to ensure your item arrives in perfect condition at the best value.
Please be mindful of your tracking number that we provided. At the time of fulfillment of your order, a tracking number is sent to the e-mail you provided.
Orders are shipped on a first-come-first-serve basis. If you need your order expedited please request to do so by phone or email.
Orders are typically fulfilled and shipped out within 24-48 hours after placing them.
Please know that our order fulfillment time has been moved to 5-7 business days because of COVID.
Orders are not typically shipped on Sundays or Saturdays unless a prior arrangement was made.
We reserve the right to change or modify your shipping selection. This may be done to better meet the requirements of the items desired, allow for a more expedited shipping option, to better protect the shipping contents, or to better meet the incurred shipping charges.
We reserve the right to bill for shipping charges in the case of a shipping quote error or if an invalid shipping option was selected at the check-out.
Your order may be held until the shipping charges are paid and processed.
Any damage incurred to any items must be reported back to LuxyM Supply within 30 days of when the order was placed in order to be eligible for any replacement items or refunds.