Refund policy

 Return policy

Our return policy is valid for a duration of 30 days from the date of purchase.

To be eligible for a return of unwanted items, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Shipping charges are not eligible to be refunded as the shipping charge fees are non-refundable from shipping carriers.

To start a return, you can contact us at info@luxymshop.com. If your return is accepted, the Customer must pay for the return of shipping costs. Items sent back to us without first requesting a return will not be accepted.

If the product is defective, we'll happily refund 100% of the purchase price and pay the return shipping.  

PRE-ORDER

Purchasing Out of Stock Items or Pre-Ordering Items: Customers may in most case purchase items that are not currently in stock on luxymshop.com. These transactions are considered to be Pre-Ordered Purchases to be released and shipped on the estimated availability date listed on the individual product. All items in the shopping cart are configured and priced to be shipped together. If any cart or invoice contains an Out of Stock or Pre-Ordered item the whole order in its entirety will not be shipped until the Pre-Ordered Item becomes available. If you would like for items to be shipped separately we recommend placing multiple orders with the pre-ordered items in their own cart. We have the right to bill for extra shipping charges if you wish to have the in-stock items shipped separately from their pre-ordered items if they were placed on the same order.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.